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Appointment scheduling in health care: Challenges and opportunities
2008
IIE Transactions
Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the experience level of the scheduling staff. In addition, a critical bottleneck lies in the application of Industrial Engineering and Operations
doi:10.1080/07408170802165880
fatcat:g2dsvosxrjap3fksxvgxhximqu