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Lecture Notes in Computer Science
Taking customer data as an example, the paper presents an approach to enhance the management of enterprise data by using Semantic Web technologies. Customer data is the most important kind of core business entity a company uses repeatedly across many business processes and systems, and customer data management (CDM) is becoming critical for enterprises because it keeps a single, complete and accurate record of customers across the enterprise. Existing CDM systems focus on integrating customerdoi:10.1007/978-3-642-04930-9_55 fatcat:7swxowhlivbotiuk5xemzxeomy