Entreprise collaboration is being enhanced by virtual communities that leverage social linking and tagging tools (like tools for social networking, social book marking and social search), user-contributed content management platforms (like entreprise Wikis, blogs and forums,) tools that leverage user opinions, etc. In this paper, we envisage a combination of Software agents and Web 2.0 technologies within a platform of a Web-Based Decision Support System. This paper develops a simple framework

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... o help understand the collaboration that is afforded by Web 2.0 applications. The proposed framework is used to examine how production agents can create, share and exchange experiences on diagnosis and resources failures with each other to have new ideas or useful information for the decision-making process. ALFATRON electronics industry is selected as an application domain in this study.