Capturing the student user experience (UX) in York and Loughborough University Library buildings

Katie Burn, Matthew Cunningham, Liz Waller, Emma Walton, Graham Walton, Stephen Town
2016 Performance Measurement and Metrics  
Purpose In higher education libraries, the concept of the User Experience (UX) has increased in profile and importance. The concept of the 'student as customer' has generated much debate but there is general agreement that universities need to be more successful in meeting student expectations.
doi:10.1108/pmm-04-2016-0021 fatcat:d47t7fo2lngpzhlbgker4injsq