DO INTRINSIC FACTORS MOTIVATE HOUSEKEEPING EMPLOYEES IN LUXURY HOTELS?
GE-International Journal of Management Research (GE-IJMR)
Effective Human Resource Management policies are the key to motivation and need to be adopted by the management of the various segments of Luxury hotels to improve employee productivity. The study aims to identify and assess the various intrinsic motivators for housekeeping employees in Luxury hotels, such as, Recognition of work done by the Supervisor, Good job status, Satisfaction with the responsibilities and role in the work, Scheduling own work and making job-related decisions with minimum
... isions with minimum supervision, Finding opportunities for advancement in the organization and Realizing one's ultimate potential. A descriptive and exploratory design was used for this study. The sample was selected on the basis of Quota sampling technique. A sample survey was conducted with a population of 254 housekeeping employees in luxury five, four and three-star hotels in Pune, at various levels in the housekeeping department. The study sample included 175 housekeeping employees from five-star, 44 from four-star and 35 from three-star hotels. The study revealed that a majority of the housekeeping 77 | P a g e employees of four and five-star hotels are adequately motivated by intrinsic factors, whereas, those from three-star hotels need to be intrinsically motivated by implementing appropriate Human Resource Management policies.