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The variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves the goal of investigating whether online reviews revealdoi:10.15439/2019f289 dblp:conf/fedcsis/WeichbrothB19 fatcat:laxre5wm6rhn3iw4zfrcl74ioq