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Why Saying "I'm Sorry" Isn't Good Enough: The Ethics of Corporate Apologies
2013
Business Ethics Quarterly
ABSTRACT: The number of corporate apologies has increased dramatically during the past decade. This article delves into the ethics of apologies offered by chief executive officers (CEOs). It examines ways in which public apologies on the part of a representative (CEO) of a corporate body (the firm) differ from both private, interpersonal apologies, on the one hand, and nation-state/collective apologies, on the other. The article then seeks to ground ethically desirable elements of a corporate
doi:10.5840/beq201323216
fatcat:kyjwukqpkfbdbkoy2wwwn2hfyy