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Urban Village has the main task of carrying out government, development and community affairs (article 4 paragraph 1 of the Republic of Indonesia Government Regulation No. 73 of 2005 concerning Urban Village). The community's demands for good public services cannot be separated from the existence of the urban village which is very close to the local residents. The complaints that arise from local residents indicate that the service is still not satisfactory in terms of speed of completion ofdoi:10.31219/osf.io/k5yv7 fatcat:tpmzekam4bernd463upszk63a4