Many organisations adopt large-scale enterprise information systems (EIS), because they are looking for more comprehensive benefits than those available from small, off-the-shelf software applications. However, adoption of EIS has often proved to be challenging and expensive. This work is designed as an inductive case study using a retrospective investigation to understand the process that allows a newly established company to obtain substantial benefits from an ERP system. The main

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... of this work is an improved understanding of how a successful implementation for the ERP system that incorporates some activities of benefits management framework but, without explicit adoption of these benefits managements techniques, can help organizations realise substantial benefits from the system. The results of this study also suggest that broad expectations and wide-ranging objectives are determined in the early stage, without detailed specification of the benefits. The findings also emphasise that a low level of customisation can lead to improved realisation of benefits.