Effects of Naturalistic Variation in Goal-Oriented Dialog [article]

Jatin Ganhotra, Robert Moore, Sachindra Joshi, Kahini Wadhawan
2020 arXiv   pre-print
Existing benchmarks used to evaluate the performance of end-to-end neural dialog systems lack a key component: natural variation present in human conversations. Most datasets are constructed through crowdsourcing, where the crowd workers follow a fixed template of instructions while enacting the role of a user/agent. This results in straight-forward, somewhat routine, and mostly trouble-free conversations, as crowd workers do not think to represent the full range of actions that occur naturally
more » ... with real users. In this work, we investigate the impact of naturalistic variation on two goal-oriented datasets: bAbI dialog task and Stanford Multi-Domain Dataset (SMD). We also propose new and more effective testbeds for both datasets, by introducing naturalistic variation by the user. We observe that there is a significant drop in performance (more than 60% in Ent. F1 on SMD and 85% in per-dialog accuracy on bAbI task) of recent state-of-the-art end-to-end neural methods such as BossNet and GLMP on both datasets.
arXiv:2010.02260v1 fatcat:qsharrsbbnczlcj2wvwyptecbe