Is It Still Working? Task Difficulty Promotes a Rapid Wear-Off Bias in Judgments of Pharmacological Products

Veronika Ilyuk, Lauren Block, David Faro
2014 Journal of Consumer Research  
JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. . The University of Chicago Press and Journal of Consumer Research, Inc. are collaborating with JSTOR to digitize, preserve and extend access to Journal of
more » ... mer Research. Misuse of pharmacological products is a major public health concern. Seven studies provide evidence of a rapid wear-off bias in judgments of pharmacological products: consumers infer that duration of product efficacy is dependent on concurrent task difficulty, such that relatively more difficult tasks lead to faster product wear-off. This bias appears to be grounded in consumers' incorrect application of a mental model about substance wear-off based on their experiences with, and beliefs about, various physical and biological phenomena. Results indicate that the rapid wear-off bias affects consumption frequency and may thus contribute to overdosing of widely available pharmacological products. Further, manufacturers' intake instructions in an interval format (e.g., "Take one pill every 2-4 hours") are shown to signal that efficacy is task dependent and reinforce the bias. Debiasing mechanisms-interventions to reduce the rapid wear-off bias and its impact-along with implications for consumers, marketers, and public health officials, are discussed.
doi:10.1086/677562 fatcat:qqi3msi4vjdadjlohzrvi3pn44