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2009 International Conference on Management and Service Science
The convergence and emergence of modern information and communication technologies opens up new horizons for organizations in a knowledge-based society. Modern ICT transcended the traditional service delivery pattern and innovation pattern by bringing personalized, localized and context aware services close to users. The traditional boundary of organization is dissolving as well as the traditional innovation and R&D boundaries. This paper conducted a preliminary comparative case study of Livingdoi:10.1109/icmss.2009.5303100 fatcat:ge37meaeczgq3ni3a2idxhzcj4