Making contact

Andrew Cockburn, Saul Greenberg
1993 Proceedings of the conference on Organizational computing systems - COCS '93  
While groupware is readily available, people on wide area networks-such as the Internet-have considerable trouble contacting each other and setting up groupware connections. To pinpoint why this occurs, this paper identifies human factors critical to getting a group communicating through groupware. It addresses how people find suitable partners, and how people choose appropriate communication mediums. These factors are discussed in detail, and form a design foundation for systems that promote social presence and that integrate communication.
doi:10.1145/168555.168559 dblp:conf/group/CockburnG93 fatcat:defi5yerwngsnovulo4vrrbx2y