Pulse: Mining Customer Opinions from Free Text [chapter]

Michael Gamon, Anthony Aue, Simon Corston-Oliver, Eric Ringger
2005 Lecture Notes in Computer Science  
We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion "at a glance" or explore the data at a finer level of detail. We describe a simple but effective technique for clustering sentences, the application of a bootstrapping
more » ... oach to sentiment classification, and a novel user-interface.
doi:10.1007/11552253_12 fatcat:g66cghsfznhqhj4zswsal6mjhe