Challenges of Managing Resistance to Change in Kenya's Securities Industry: Lessons from a Developing Economy

Julia Muriithi, Fred Mwirigi
2013 ARJESS   unpublished
The main purpose of this research was to examine the challenges faced in managing resistance to change with reference to a securities industry in Kenya. The research employed a descriptive research design. The sample consisted of six (6) top level managers of the institution and forty two (42) members of support staff. In total, there were forty eight (N=48) respondents. Census method was used to arrive at the sample. This was to ensure inclusiveness. Questionnaires and interview guide were
more » ... view guide were used to collect data from the respondents. Quantitative and qualitative approaches were used for data analysis. Quantitative data from the questionnaire were coded and entered into the computer for computation of descriptive statistics with the help of SPSS (Statistical Package for Social Science). The research showed that there are certain mindsets that negatively influence the management of resistance to change. Some of these mindsets include but not limited to disengagement, misidentification and disenchantment. The research also revealed that lack of effective communication among the managers and employees as another factor that affected the management of resistance to change. Lack of adequate resources also hampered the staff members from accepting change at the institution. The research recommended that the institution's management to develop a sense of good relations with the employees and ensure that effective communication between them ensued; the management to also encourage employee development in the change process. The research also recommended the management to actively engage the employees in the change process and to introduce the aspired changes in phases.