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The study aimed to identify the quality of banking services which are actually provided by the Egyptian commercial banks from the point of view of their customers and to examine its impact on profitability. Using the multiple regression analysis for all banks, the results of study show that there is a statistically significant and positive impact of the quality of banking services which are actually provided on the Egyptian commercial banks' profitability measured by the Return On Assets (ROA)doi:10.21608/jces.2016.50808 fatcat:7rpsxtxdnjecfoatlvryxdp3k4