Conversations for Vision: Remote Sighted Assistants Helping People with Visual Impairments [article]

Sooyeon Lee, Madison Reddie, Krish Gurdasani, Xiying Wang, Jordan Beck, Mary Beth Rosson, John M. Carroll
2018 arXiv   pre-print
People with visual impairment (PVI) must interact with a world they cannot see. Remote sighted assistance has emerged as a conversational/social support system. We interviewed participants who either provide or receive assistance via a conversational/social prosthetic called Aira (https://aira.io/). We identified four types of support provided: scene description, performance, social interaction, and navigation. We found that conversational style is context-dependent. Sighted assistants make
more » ... ntional efforts to elicit PVI's personal knowledge and leverage it in the guidance they provide. PVI used non-verbal behaviors (e.g. hand gestures) as a parallel communication channel to provide feedback or guidance to sighted assistants. We also discuss implications for design.
arXiv:1812.00148v1 fatcat:2woks23czvarzhjjderutnbtsy