The purpose of this study was to determine how the process of resolving non-performing loans at PT. Bank Nagari West Sumatra. This study uses quantitative methods to describe descriptively the process of resolving non-performing loans at PT. Bank Nagari West Sumatra for the 2018 – 2020 period. The results of this study show that the highest non-performing loans are in the 2018 – 2019 period with a growth rate of 0.07%. The cause of non-performing loans is caused by customers who use credit that

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... is not in accordance with their intended use. Therefore, at the time of credit, the customer is no longer able to pay the credit along with the interest, thus causing non-performing loans. In addition, customers also experience failure in running their business, resulting in a continuous decline so that when the time of credit, the customer is unable to pay his credit bill and the bill automatically increases.