Measuring online service quality is critical for organizations. Due to the lack of exhaustive service quality framework for mobile government services, it creates difficulties for the service providers to evaluate the service delivered to end-users. Mobile government services is a unique online service portal that needs a compatible quality framework that is constructed with consideration of each of the particular features of mobility. Therefore, the present study aims to analyses a single

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... ce quality dimension of mobile government which is "reliability". Using a systematic literature review, the authors were able to find the relevant attributes belonging to the service quality dimension of "reliability" and compatible with the unique features of mGovernment service portal. The finding are five attributes which are timeliness, accuracy, error-free, service promise, and confidentiality.