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International Journal of Computer and Information System (IJCIS)
Abstract— Information on public services is an important part of increasing community satisfaction with government policies. Complaints and Complaints of the community become mediators to improve public services according to community needs.Twitter is one of the most widely used social media in the community to post activities, experiences, and complaints about public services through the internet easily and realtime.The amount of information on Twitter is mixed between satisfaction anddoi:10.29040/ijcis.v1i1.6 fatcat:pqoxzbpqozhhlmetsvvomjmgu4