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The new economy is characterized by knowledge, information and communication. One of its elements is e-commerce. New entrepreneurship models and new terms have originated in the car aftersales market: B2C (Business to Customer) online sales, car service online portals, M2M (Machine to Machine) communication, car sharing services, e-mobility, connected car. A car starts more and more to resemble a computer on wheels. In addition, not only are automotive technologies essentially changing, butdoi:10.1016/j.sbspro.2013.12.878 fatcat:woyzb5ieknhm7nfyw3qlgn6l3y