Neural Response Generation for Customer Service based on Personality Traits

Jonathan Herzig, Michal Shmueli-Scheuer, Tommy Sandbank, David Konopnicki
2017 Proceedings of the 10th International Conference on Natural Language Generation  
We present a neural response generation model that generates responses conditioned on a target personality. The model learns high level features based on the target personality, and uses them to update its hidden state. Our model achieves performance improvements in both perplexity and BLEU scores over a baseline sequence-to-sequence model, and is validated by human judges.
doi:10.18653/v1/w17-3541 dblp:conf/inlg/HerzigSSK17 fatcat:27eipcu2f5drzptgasj5pkheui