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There may be limited resources for local government website designers to devote to innovative design. This study investigated current technology use by local government (Town of Blacksburg, TOB -Virginia) and suggests key design guidelines. Observation and interviews were used. Using recommendations in phase I, the TOB employed a blog that was investigated in phase II. The TOB incorporated traditional media with online to broadcast public meetings via TV and online. We suggested using indexeddoi:10.1109/hicss.2007.263 dblp:conf/hicss/KimKS07 fatcat:auxdfcfpofhvnohkcilr5z3bia