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Human-centered design of complex systems: An experience-based approach
2017
Design Science
This position paper presents a new approach based on my experience in the evolution of human-centered design (HCD) during four decades, and how it has struggled to become a discipline in its own right in complex socio-technical systems' creation, development and operations. The 20th century saw tremendous industrial developments based on tangible materials that were transformed and assembled to make washing machines, cars, aircraft and power plants; during its last three decades, electronics
doi:10.1017/dsj.2017.8
fatcat:b74mowgwlfe4jgzesi7jxtsacu