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Neutrality May Matter: Sentiment Analysis in Reviews of Airbnb, Booking, and Couchsurfing in Brazil and USA
[article]
2020
arXiv
pre-print
Information and communications technologies have enabled the rise of the phenomenon named sharing economy, which represents activities between people, coordinated by online platforms, to obtain, provide, or share access to goods and services. In hosting services of the sharing economy, it is common to have a personal contact between the host and guest, and this may affect users' decision to do negative reviews, as negative reviews can damage the offered services. To evaluate this issue, we
arXiv:2005.06591v1
fatcat:godzlwd3bfgi5g2jcigiwk6qdi