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The Self-Assessment of Services'Quality in Public Administration
Ovidius University Annals: Economic Sciences Series
The paper is part of doctoral research which researches current trends in the quality management in public administration. Increasing service quality and minimizing risks in public administration is the main goal of the quality-risk management in the present context in which Romanian public administration is constantly changing having as background its alignment to the new European standards. The objectives of this research are the following: the analysis of public services quality as well asdoaj:a573fc95754845caaf899244244b9c5a fatcat:ye2glw2j4nhjfahrtnueud4m2u