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Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains
2009
Decision Support Systems
Inspired by ever evolving information technologies and the myriad of successful business cases that reap the benefit of new technologies, many governments around the world have jumped on the bandwagon of electronic government (e-Gov). However, there has been little academic research regarding the types and conditions of e-Gov services that are acceptable to the public. This paper synthesizes a model of e-Gov compliance services acceptance by critically integrating prior research along with the
doi:10.1016/j.dss.2009.04.009
fatcat:abhavrtwtbgzjlddiwmbf6obhe