Service Delivery—Unbiased And Unabated, Underlined Only
Today shortly after many escalations, conflict mediation across clients, non-services teams spanning few hours. I wanted to put across a brief note of what I've read, learnt, understood about Service Delivery. It is the tip (an article) of an iceberg (research project). One can refer it and acknowledge the mindset, discipline of Service delivery as an individual, probably a self reminder by me. Still I am learning everyday as the ocean of knowledge is vast enough but want to conclude and share
... conclude and share experiences I have gained, knowledge I have earned, challenges I have faced and problems I have solved in my 16 years of experience. I am describing all these by taking my career as an age of a man. A 16 year old teenager (My Career), always curious to know and learn, intrigued by the way things have been and are in Life called Services Delivery (i.e. Every Project, Operation, Upgrade, Consulting Assignment, Merger and Acquisitions, Migration, Transition ++ and even a Quarterly Biz Report for that matter). It reached it's adolescence (Mid-management level, 8 yrs) when Service Delivery Framework (SDF) was used interchangeably with the term Service Delivery Platform (SDP) which are set of technology components that provide capabilities. SDF governed and guided the use of SDP capabilities as such.