The adoption of advanced manufacturing intelligence technologies requires managing the interaction of information in Product-Service Systems (PSS) by combining Product (PLM) and Service Lifecycle Management (SLM). While up to now no sound methodology exists, there is a strong need to have bi-directional coordination and interaction between PLM and SLM in a systematic way. A further challenge is to close loops, for example feedback from service delivery to the beginning-of-life phase of

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... The objective of this paper is therefore to identify the interactions between SLM and PLM in manufacturing firms, based on expert interviews and illustrated in PSS use cases.