Can we talk, and should we? Managing Emotional Conflict in Multicultural Teams

Mary Ann Von Glinow, Debra L. Shapiro, Jeanne M. Brett
2004 Academy of Management Review  
We highlight linguistic-related challenges in multicultural teams that increase the likelihood of emotional conflict, and also highlight the difficulty of "finding words" in emotional situations because of the nonlinear, fragmented, image-driven qualities of these circumstances. As a result, we question whether team members embroiled in emotional conflict ought to be advised to talk (discuss their feelings with the goal of repairing frayed relationships), whether this meaning of talk is shared
more » ... y people from culturally different backgrounds, and what conflict management alternatives may exist when talk is not possible or desirable.
doi:10.5465/amr.2004.14497611 fatcat:q3m2vybyoned5oo2llnbzkeghi