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Can we talk, and should we? Managing Emotional Conflict in Multicultural Teams
2004
Academy of Management Review
We highlight linguistic-related challenges in multicultural teams that increase the likelihood of emotional conflict, and also highlight the difficulty of "finding words" in emotional situations because of the nonlinear, fragmented, image-driven qualities of these circumstances. As a result, we question whether team members embroiled in emotional conflict ought to be advised to talk (discuss their feelings with the goal of repairing frayed relationships), whether this meaning of talk is shared
doi:10.5465/amr.2004.14497611
fatcat:q3m2vybyoned5oo2llnbzkeghi