MODA MALLARI SATIN ALMIŞ OLAN TÜKETİCİLERİN PİŞMANLIKLARININ VE PİŞMANLIK ÇÖZME ÇABALARININ TATMİNSİZLİK VE TEKRAR SATIN ALMA NİYETLERİ ÜZERİNDEKİ ETKİSİ

Sinan ÇAVUŞOĞLU, Bülent DEMİRAĞ, Yakup DURMAZ
2022 Alanya Akademik Bakış  
This study aims to determine the effects of post-purchase regret felt after buying fashion products and their efforts to solve their regrets, on dissatisfaction and their repurchase intention. The population of this research consists of the consumers in Gaziantep who buy fashion products and regret their purchase for any reason. Out of non-probability sample methods, convenience sampling was used. To test the hypotheses, Smart PLS 3 (Partial Least Squares) statistics programme was used. The
more » ... s show that regret positively affect dissatisfaction and the effort to solve the feeling of regret. In addition, regret negatively affect repurchase intentions. Another variable, dissatisfaction negatively affect re-purchasing intention and regret solving efforts positively affect re-purchasing intentions.
doi:10.29023/alanyaakademik.1025616 fatcat:cu7omfolbnaitnih2hghjfxu24