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In this article, the 'information channel diagram' (ICD) approach is introduced as a diagrammatical tool for modelling information flow during the delivery phase of organisations in which goods are deployed or delivered to customers. An initial review and evaluation of current tools for modelling information flow will be conducted based on the characteristics of information flow during the delivery phases in organisations. Diagrammatic primitives and a prescribed modelling methodology fordoi:10.1007/s10845-011-0523-7 fatcat:2aaspr5syjexvc7fb3ffjygp5a