The objective of this work is to demonstrate the methodology and analysis of problem solving and its effectiveness for the improvement of the organizational processes proposing that the method can be applied in any sector of the market and not exclusively in the industries. This will be done through the use of search for articles related to the topic addressed in different sectors of the market and a comparative table showing the results after the implementation of the method. The Masp steps

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... l consist of 8 phases that are related to the 4 steps of the PDCA cycle, which are: problem identification, observation, analysis, action plan, action, verification, standardization and conclusion. For the development of the research, the bibliographic source was used with the use of articles and books to understand the topic applied in general and specifically based on recent case study articles to evaluate its effectiveness and flexibility.