Cognitive task analysis, interface design, and technical troubleshooting

Linda S. Steinberg, Drew H. Gitomer
1993 Proceedings of the 1st international conference on Intelligent user interfaces - IUI '93  
doi:10.1145/169891.169965 dblp:conf/iui/SteinbergG93 fatcat:yoraj3ugf5g3xcspay7eh6plt4