Knowledge and Business Processes: Approaching an Integration [chapter]

Steffen Staab, Hans-Peter Schnurr
2002 Knowledge Management and Organizational Memories  
This paper describes a principled approach towards creating an IT-support environment for knowledge workers. Starting in the analysis phase our approach paves the way for putting an intelligent assistant to work within a typical business process environment. Thereby, this support intelligence is centred around the interdependencies between documents providing the background knowledge and business processes.
doi:10.1007/978-1-4615-0947-9_7 fatcat:nfhhv5ymvjddhnyiiqujoghbpm