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Leveraging the Text Mining to Automate the Customer Helpdesk Systems
2021
International Journal of Computer Applications
Customer helpdesk system plays an important role in assisting the end users or customers of the organization to get the resolutions for their service-related problems. In a typical customer helpdesk service environment, manual classification of tickets may involve misclassification and hence results in addressing the ticket to a wrong domain expert group. There is a need to develop an automated ticket classifier system which does the auto categorization of helpdesk tickets. This research paper
doi:10.5120/ijca2021921519
fatcat:v6vjyswpyne7voxntle46m4pea