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The advent of technology has not only tailored the scientific and research work but has also sufficed to the needs of a commoner. Although communication and online support has become quite contemporary yet it requires huge amount of human resource to meet the varied demands. In this paper a server application is proposed which provides automated support for the customer queries via Short Messaging Service (SMS). It facilitates a layman with an instant answer to any of his query. The system isdoi:10.5120/6374-8825 fatcat:aiyfgfu5ondh3o6tw7fhz7svky