A Method of Evaluating Effect of QoS Degradation on Multidimensional QoE of Web Service with ISO - based Usability [article]

D. Yamauchi, Y. Ito
2015 arXiv   pre-print
This paper studies a method of investigating effect of IP performance (QoS) degradation on quality of experience (QoE) for a Web service; it considers the usability based on the ISO 9241-11 as multidimensional QoE of a Web service (QoE-Web) and the QoS parameters standardized by the IETF. Moreover, the paper tackles clarification of the relationship between ISO-based QoE-Web and IETF-based QoS by the multiple regression analysis. The experiment is intended for the two actual Japanese online
more » ... ping services and utilizes 35 subjects. From the results, the paper quantitatively discusses how the QoE-Web deteriorates owing to the QoS degradation and shows that it is appropriate to evaluate the proposed method.
arXiv:1502.03612v2 fatcat:a4esgu2a2bg6xmwkntrdey4one