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The article deals with the determination of general effectiveness of managerial influences on the activity of the railway industry, taking into account such partial indicators as public, functional and economic efficiency. appropriate degree of satisfaction of requirements and expectations of consumers on the quality of transport services, as well as the degree of satisfaction of staff with the work conditions are used to assess the public effectiveness of management in railway transport.doi:10.1051/shsconf/20196702002 fatcat:3qwaqltxqzcevhw7cpqt2h23hm