Issue handling performance in proprietary software projects

Aigerim Issabayeva, A. Nugroho, J. Visser
2012 2012 9th IEEE Working Conference on Mining Software Repositories (MSR)  
Software maintenance tasks are mainly related to fixing defects and implementing new features. Higher efficiency in performing such tasks is therefore going to reduce the costs of maintenance. A previous study involving open source systems has shown that higher software maintainability corresponds to faster speed in fixing defects [1] . In this paper we replicate the previous study by mining bug report data of three proprietary software projects. In one of the projects, a correlation between
more » ... her software maintainability and faster defect resolution is confirmed. The quality of issue handling process (e.g., issue registration accuracy and completeness, scope and complexity of issue workflow) should be considered in further research as it might explain the circumstances under which the correlation can be observed.
doi:10.1109/msr.2012.6224282 dblp:conf/msr/IssabayevaNV12 fatcat:22fojayptjeffob45yidx65fb4