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Structural Equation Models Applied for Evaluating Service Quality and Satisfaction in the Healthcare System of Cartagena de Indias D. T. y C. (Colombia)
Economics & Sociology
This research attempts to answer which is the most recommended structural equation model (SEM) technique while evaluating healthcare services' quality in Cartagena de Indias city (Colombia). CB-SEM and PLS-SEM techniques were used in this paper for comparing the results in the local context. For assessment, robust weighted least squares with mean and variance adjustments (WLS) for CB-SEM technique and PLS-SEM with centroid scheme were utilized. Data were collected with a final valid sample ofdoi:10.14254/2071-789x.2018/11-2/14 fatcat:kjae3l2adfhprleyljqvw5nvym