Same Bed, Different Dreams? A Comparative Analysis of Citizen and Bureaucrat Perspectives on E-Government

M. Jae Moon, Eric W. Welch
2005 Review of Public Personnel Administration  
Recent studies indicate that bureaucrats and citizens are beginning to appreciate the opportunities and constraints for applications of information and communication technologies (ICTs) for governance. Using the data collected from independently administered random surveys of citizens and bureaucrats in late 2001 by Hart-Teeter, this essay is designed to explore whether and how citizen and bureaucrat perspectives on egovernment coincide and/or diverge in terms of the effectiveness of
more » ... t and pace of e-government implementation, equity (e.g. access), and safety (e.g. privacy and security). IEEE you agree with more? A second question asked if the respondent agreed "much more" or "somewhat more" with the chosen statement [4-point scale: much more for Statement A (1), somewhat more for Statement A (2), much more Statement B (3), and somewhat more Statement B (4)]. Statement A: We should proceed slowly in relying on the Internet for communication between citizens and their government, because many people do not have access to the Internet and there are important issues of security and privacy that remain unresolved. Statement B: We should proceed quickly in expanding use of the Internet for communication between citizens and their government, because e-government offers opportunities for improved services, communication and efficiency in government.
doi:10.1177/0734371x05275508 fatcat:rseqgjsrzzhatk5m3f2776y424