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Grid and Cloud Computing
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee that consumers" service quality expectation can be achieved. In utility computing systems, the level of customer satisfaction is crucial, making SLAs significantly important in these environments. Fundamental issue is the management of SLAs, including SLA autonomy management or trade off among multiple Quality of Servicedoi:10.4018/978-1-4666-0879-5.ch114 fatcat:22ksksjm7zhffa35i5jvyoxgm4