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The Use of Lean Principles in IT Service Innovation: Insights from an Explorative Case Study
[chapter]
2014
IFIP Advances in Information and Communication Technology
IT service innovation is often dependent upon the relationship with outsourcing vendors. In such situations innovation is a result of knowledge accessing and utilization between outsourcing provider and user. As a management thinking, the application of Lean principles can facilitate knowledge accessing and utilization to enable IT service innovation for the customer. Based on the knowledge-based view of the firm, we developed a conceptual framework to describe how Lean can drive IT service
doi:10.1007/978-3-662-45526-5_6
fatcat:6s2kn7b2yzdwff4gyi7feusbae