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During software implementations, budgetary and human resource constraints often make it difficult for small and medium sized enterprises (SMEs) to provide and maintain the required support. To overcome these constraints, this study describes a frugal support structure (FSS) to orchestrate available resources and to involve users as suppliers and co-creators of contextualized information. The FSS is conceptualized as a system that enables interaction and collaboration between the actors involveddblp:conf/wirtschaftsinformatik/AgarwalSF19 fatcat:xluorx4phbbp5ihb2cdefutcvu