Levels of Automation in Human Factors Models for Automation Design: Why We Might Consider Throwing the Baby Out With the Bathwater

Greg A. Jamieson, Gyrd Skraaning
2017 Journal of Cognitive Engineering and Decision Making  
This paper responds to Kaber's reflections on the empirical grounding and design utility of the Levels of Automation (LOA) framework. We discuss the suitability of the existing human performance data for supporting design decisions in complex work environments. We question why human factors design guidance seems wedded to a model of questionable predictive value. We challenge the belief that LOA frameworks offer useful input to the design and operation of highly automated systems. Finally, we
more » ... ek to expand the design space for human-automation interaction beyond the familiar human factors constructs. Taken together, our positions paint LOA frameworks as abstractions suffering a crisis of confidence that Kaber's remedies cannot restore. Differing perspectives on common ground Professor David B. Kaber's position paper invites a welcome exchange of ideas about a central construct in human factors engineering: Levels of Automation (LOA). We applaud JCEDM for airing a range of responses to his views in the same issue. This approach offers a promising contrast to slow motion, ping pong exchanges between journals with competing perspectives on human factors science. The authors collaborate on human-automation interaction research as both empiricists [
doi:10.1177/1555343417732856 fatcat:3nstja7lfndotbt7o4f27axtbq