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The necessary steps for the implementation of quality management in the Romanian judiciary must be focused on each of its phases, respectively throughout the whole cycle planning - execution - evaluation - improvement. Starting from the reality that quality management in the Romanian courts was taken fragmented, disregarding some essential phases, like the importance of strategic planning or the quality principle of customer orientation, the study proposes a useful tool for judicial managersdoaj:421bf932f71c4b72b96afecdeb1ebc67 fatcat:zuyjrpovc5dw5hxboc67o5ijmm