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An Approach to Performance Management in Collaborative Networks Based on Stakeholders' Key Success Factors
[chapter]
2011
IFIP Advances in Information and Communication Technology
Performance management in collaborative networks requires approaches suitable to deal with a larger domain than in traditional organisations, including new processes, new stakeholders and a less clear border between internal and external. The proposed approach addresses objectives and strategies setting, performance measurement and evaluation, monitoring, learning and improvement. It relies on the identification of key stakeholders and on their key success factors which provide the external
doi:10.1007/978-3-642-23330-2_16
fatcat:lthwkwpyo5e4rdxrqq6e2bolpa