Claims Analysis "In the Wild:" A Case Study on Digital Library Development

Ann Blandford, Suzette Keith, Bob Fields
2006 International Journal of Human-Computer Interaction  
One of the long-standing challenges in HCI has been the integration of usability evaluation methods within design practice. In the work reported here, we investigated the question of how to include user concerns within an unstructured, system-focused development process. The project investigated the use of Claims Analysis as a method for assessing the effects of design decisions on users' experience. Claims Analysis was found to be more difficult than expected to learn, to communicate to
more » ... developers and to apply effectively in practice. The work has highlighted a tension between user-centred and function-oriented design approaches, and differences in values and perspectives between the human factors specialists and traditional developers involved in the study.
doi:10.1207/s15327590ijhc2102_5 fatcat:ndbhm7cqzrek7f5drp6juzodtm