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Application of Customer Satisfaction Servicing in the Social Functions of universities

Yuru Wang
2013 Proceedings of the 2013 the International Conference on Education Technology and Information Systems   unpublished

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It is the new trend of the modern university management research to use customer satisfaction strategy in university management. This article is to study how to establish customer satisfaction evaluation system of university social service functions. Analysis the customer types of universities ; study the content and features of customer satisfaction in university social services; evaluating on customer satisfaction and pointing out that we should establish the college customer satisfaction
more » ... uation organization , the evaluation and weight data collection and scientific analysis, establishing and improving the feedback system and supervision mechanism basing on the evaluation results.
doi:10.2991/icetis-13.2013.88 fatcat:gwobmzf6w5eyjchusthbvungja
Citation

Yuru Wang. "Application of Customer Satisfaction Servicing in the Social Functions of universities." Proceedings of the 2013 the International Conference on Education Technology and Information Systems (2013)